The driver’s license office in Jackson has moved downtown as the Mississippi Department of Public Safety prepares to shift its headquarters from the capital city to suburban Rankin County.
The department last month announced it was closing the license office that had operated for decades next to its headquarters just off Interstate 55 at Woodrow Wilson Avenue, near the VA Medical Center.
The new office is at 430 State St., near Jackson’s main post office and a few blocks from the Capitol.
“This location provides easier access for those who live and work in the area and ensures we can continue offering vital driver services in a more convenient and accessible space within the city of Jackson,” said Bailey Martin, spokesperson for the Department of Public Safety.
Mississippi has 35 driver’s licenses offices. The new Jackson office is in a former car dealership – an all-white building with floor-to-ceiling windows that fill the space with sunlight. On Wednesday, customers sat on black benches, chatting or scrolling on their phones while waiting to be called up to get or renew a license.
Carlos Lakes, 34, from Yazoo City, said he first went to the Richland office that issues commercial driver’s licenses but couldn’t get what he needed there. He said he then went to the old office on Woodrow Wilson and saw a note on the door showing the office had moved.
“So, it’s been about two hours of running around,” said Lakes, a truck driver.
He said the customer service at the new office was good, aside from the long wait time.
Medical student Seth Holton, 22, had a similar experience. He drove in from Flora, in Madison County, and went to the Woodrow Wilson location before finding the new office. He said it was his first time getting his license renewed.
“I think it looks nice,” Holton said of the new location. “I think it’s organized. There’s good seating. It’s pretty quick, for the most part.”
Student Marquerion Brown, 19, posed for photos with a large cardboard frame of a driver’s license in the corner of the new office. He’d just passed his driver’s test for the first time.
“I’m just lucky and thankful to get this one this time,” Brown said. He hadn’t decided where he wanted to drive first. “I got a lot of places in mind.”
The Department of Public Safety headquarters will open in Pearl within the next year, near the state’s crime lab, fire academy and emergency management agency.
Martin said the new headquarters will allow the department to have its divisions in one place – the highway patrol, bureau of investigation, bureau of narcotics, homeland security office and commercial transportation enforcement.
“As such, this move will enhance operational efficiency with other public safety partners, improve interagency collaboration, and position the department for future growth,” Martin said.
The headquarters move has been in the making for over five years. Public safety officials said the old building on Woodrow Wilson fell into disrepair after years of neglect.
Sen. David Blount, D-Jackson, was part of a group of lawmakers who proposed moving the headquarters to a different location inside Jackson.
“I personally think that the state government should be based in the state capital,” he said.
