JACKSON, Miss. (AP) — 911 systems across Mississippi and Louisiana were back online after going down Thursday afternoon, an AT&T spokesperson said.

The Mississippi Emergency Management Agency said AT&T had reported damage to some of its fiber optic lines and that temporarily affected 911 services across the state.

Across Louisiana, 911 phone lines were also down for some time. The state’s most populous cities, including Baton Rouge and New Orleans, reported emergency system outages Thursday afternoon.

“We understand how important these services are and apologize to our customers for the inconvenience,” an AT&T spokesperson wrote in an email.

Initial reports of outages were circulating around 2 p.m. local time in Mississippi. By 4:45 p.m. local time, AT&T reported service had been restored.

“The 911 system in Mississippi has been restored and is now operating as it should throughout our state,” Gov. Tate Reeves posted on X shortly after 5 p.m.

Karl Fasold, executive director of Orleans Communication District, told The Associated Press that systems were being restored following what he described as an “accidental fiber cut.”

Law enforcement agencies across both states took to social media, urging people to call local phone numbers if they were experiencing an emergency.

Mike Steele, spokesperson for the Louisiana Governor’s Office of Homeland Security and Emergency Preparedness, said the agency was “standing by if there are any requests for and there have been no requests for local support from our parishes at this time.”

“Nothing I’ve seen indicates a cyberattack,” Steele said.

The Emergency Communications Center for New Orleans said on its social media page that the outage was due to the cutting of a 911 “fiber line.”

Baton Rouge Mayor Sid Edwards said most parishes in the state were affected by the outage.

Update 9/25/2025: This story has been updated to show 911 service has been restored.